In June 2009 the AOC implemented the last version upgrade to data warehouse (EDW) software. However, the courts recognized that the newer versions of the reporting tool had the flexibility and functionality to query data from sources other than a universe (e.g., excel or local file system). Hence, the courts requested AOC to provide this feature.
This functionality, marketed as Business Intelligence Rich Client from within the suite SAP Business Intelligence tools, failed in AOC testing. Therefore, the feature upgrade could not move forward at that time. By the time the software vendor SAP found a solution to fix the problem, the AOC data warehouse team moved on to work on the high priority project to get JIS accounting reports into the reporting tool, known to Washington state court community as BOXI.
With the initial phase of the JIS accounting project almost completed, AOC is looking at upgrading the reporting tool. It is understood that the earlier performance issue that prohibited AOC from implementing the court requested feature may have been addressed with the latest version of the reporting tool.
Also, there are several other features available in the tool that address:
1. Resolution for frequent time-out issue fixed
2. Ability to export more data in to MS Excel
3. The use of comma separated variable (CSV) in scheduled jobs
4. Easier methods to integrate system notification messages instead of being embedded in the cover tab of the report
This newly released version, now marketed as Business Objects 4.0, has one area of concern that also impacted the last tool upgrade. The customer experience has changed considerabley. This new version of the tool has a big change to the “look and feel” as compared to the current version of BOXI that is being used by the court users.
One of the goals of this project would be to select a name for the court reporting tool, currently known as BOXI, in order to be vendor neutral. This will prevent AOC from having to change the name of the reporting solution based on the technology or vendor branding.
Affected business areas include calendaring, auditing, case management, and other critical operations.
Examples: Courts rely on Business Objects being available and responsive first thing in the morning so that they can post their dockets in the lobby of the court room for hearings scheduled that day. They also use it during hearings to determine if the defendant has had any charges filed in other courts since the initial arraignment.