A successful resolution to this will benefit many counties across the state.
The ability to receive the PMR data in a timely and efficient manner and with minimal queries will reduce court staff time and resources significantly for every county that implements a collection system interface. It is conceivable that the 3 days it currently takes Thurston County to perform the existing process could be reduced to 1 day with a new solution. This would have a very significant impact on resources at the county level.
The data from the PMR provides a way to load accurate data into the collection system and to make sure that the data remains accurate. Essentially it is used to determine adjustments that need to be posted so the collection system has accurate up-to-date balances and it also provides a mechanism for automatically loading address changes.
Accurate data in the collection system allows the entire collection process to run more smoothly, thereby resulting in a higher collection percentage.
When addresses are up to date, correspondence is more likely to make it to the debtor. This saves money on postage.
With correct balances the debtors make less inquiries to staff, so staff time is not spent explaining to the debtor why the balance on the correspondence was incorrect.
Decisions can be made by collection staff based on accurate data.
More of the collection process can be automated and the automation can execute with decision points having been made using accurate data.
The result of all of this can be cost savings, an increase in dollars collected and more court orders enforced in a timely manner. With the amount of outstanding dollards it is conceivable that the collection increases could be in the hundreds of thousands of dollars if measured over time.
The increase in collection dollars will benefit the Counties who all need additional funds and will benefit the State through the share of the collections that they receive.