These codes are used or display on the Case Obligation Status screen (COS) and the Batch Obligation Status screen (BOS). Completion codes may also be used on the Receipt Payment screen (RCP).
|
S |
Selected for 1st notice |
|
1 |
1st notice prepared |
|
2 |
2nd notice prepared |
|
3 |
3rd notice prepared |
|
A |
Agent assigned (is in active collections) |
|
R |
Remove from collection |
|
C |
Clear from collection |
|
E |
Reinstate to previous status |
|
T |
Agent transferred |
|
N |
Prepare notice |
|
M |
Manual assignment |
The combination of Collection Status codes and Collection Assignment Reason codes generates the case obligation's current collection status.
|
Collection Status |
Collection Assignment Reason |
Current Status |
Next Action |
|
S |
BLANK |
Needs 1st notice |
1st notice |
|
M |
1 |
1st notice has been sent |
2nd notice |
|
M |
2 |
2nd notice has been sent |
3rd notice |
|
M |
3 |
3rd notice has been sent |
Assign agent |
|
Collection Status |
Collection Assignment Reason |
Current Status |
Next Action |
|
M |
A |
Assigned to agent |
|
|
N |
1 |
Regenerate 1st notice |
1st notice |
|
N |
2 |
Regenerate 2nd notice |
2nd notice |
|
N |
3 |
Regenerate 3rd notice |
3rd notice |
|
C |
BLANK |
Clear from collection |
Cleared |
|
R |
BLANK |
Remove from collection |
Removed |
|
E |
BLANK |
Reinstate to previous status |
Reinstated |
|
S |
Selected for notice |
|
N |
Notice sent |
|
I |
In collections |
|
R |
Removed from collections |