Washington Courts: Press Release Detail

Washington Courts New eService Center

The Administrative Office of the Courts (AOC) has officially unveiled a new online self-help system to answer frequently-asked questions regarding Washington State Court operations. 

Located online via the Washington Courts website at www.courts.wa.gov, the eService center is located at the top right-hand corner of the website. 

With a goal of providing web-based self-help to the public 24-hours a day, 7 days a week, the eService center provides answers to questions that generate phone calls and visits to courts throughout the state.

Questions most frequently asked appear at the top of the program. Search functions can be performed for any keyword or phrase.  As members of the public access the site, the knowledge of the database will grow, offering more answers over time.  If users are unable to find answers to their questions in the current database, they are encouraged to submit a question directly to AOC Customer Services from an “E-Mail Washington Courts” tab that appears automatically after searching.

During a pilot of the program in January, the eService Center logged 4,500 unique visitors, with 110 questions submitted.  Nearly 97.6 percent of visitors scrolled frequently-asked questions within the system, rather than submitting questions directly.

Similar technology is utilized by private companies such as British Air, Readers Digest, Orbitz.com, government entities such as the U.S. Social Security Administration, and educational institutions including Washington State University to manage knowledge within their organizations.

Click here to visit the Washington Courts eService Center 

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Wendy K. Ferrell Judicial Communications Manager 360.705.5331 e-mail Wendy.Ferrell@courts.wa.gov

Lorrie Thompson Communications Officer 360.705.5347 Lorrie.Thompson@courts.wa.gov