1296 - Superior Court Text Messaging and E-mail Notifications

 
Request Status Summary
Request Status In Progress
Status Comment Effort On Hold. Requires an upgrade to Enterprise Justice 2023.
Request Detail
Requestor Name:
   Ramseyer, Judith President SCJA
Origination Date:
   11/16/2020
    
Recommended Endorser:
   AOC (endorses for other communities)
Request Type: Mandated Change
Mandated Change
Mandated Change Legislative Mandate
Which Systems are affected? Other
Other affected Systems / Business Processes Odyssey CMS
Business Area: Court Case Management
Communities Impacted: Superior Court Judges
County Clerks
Superior Court Administrators
Family and Juvenile Law Judges
Juvenile Court Administrators
Public and Other Users
Impact if not Resolved: High
Impact Description:

Increased resources being devoted to rescheduling hearings and processing warrants/new charges.

Less efficient courtroom hearing sessions

Increased incarceration rates for missed court appearances and/or payment obligations.

Fewer defendants meeting the LFO requirements

Fewer victims receiving timely restitution payments
What is the Business Problem or Opportunity

Request automated text messaging and e-mail notifications be made available in the Odyssey Case Management System.

Default judgment, bench warrant, and additional court costs may result when appearance at a hearing is missed, depending on the type of case and the matter before set before the court. Failure to pay on legal financial obligations by a payment due date may result in a mandatory court appearance and/or additional collection efforts.

Courts that have implemented the Odyssey Case Management System have an opportunity to leverage technology to send out court-related reminders to case participants who opt-in to receive these notices. Reminder messages are commonplace in so many areas of our lives, e.g., doctor, dentist, financial institutions and credit card companies, etc. The same type of reminders would be a worthwhile to individuals being served by the courts.

Expected Benefit:

1. Reduce staff effort and time required to process warrants for failure to appear and the time and effort to reschedule hearings.

2. Improve court appearance rates.

3. Allow Courts to utilize the limited court space and time available for hearings more efficientlty by having fewer "no shows" during the hearing docket

4. Increase the instances of timely payments and reduce the need for additional collection efforts, e.g., garnishment.

5. Fewer defendants failing to pay their LFO, thus reducing the number of hearings required for non-compliance with court orders
Endorsement Detail
Endorsing Committee
   AOC (endorses for other communities)
Endorser Name:
   Diseth, Veronica L
Origination Date:
   11/17/2020
Endorsing Action: Endorsed
AOC Analysis Detail
Analysis Date: 02/09/2021
Request Rationale
Aligns with JIS Business Priorities, IT Strategies & Plans: Yes
Aligns with applicable policies and with ISD Standards: Yes
Breadth of Solution Benefit: Wide
Cost Estimates
Cost to Implement? $30, 360
Projected Maintenance cost? TBD
Feasibility Study needed? No
Court Level User Group
Non-JIS
Approving Authority CIO
Request Summary:

This request is to implement Odyssey's Text Message Reminders and Notifications feature for hearing and payment reminder services for Superior Courts using the Odyssey system. This component is already available for Odyssey but needs to be configured and enabled for court usage. This includes creation of standard templates and reports. Training is also required for BA staff and local court users for customizing and using this feature.

Business Impacts:

See analysis.

Summary of Proposed Solution

The Administrative Office of the Courts (AOC) subject matter experts and training team would receive training from Tyler to implement the Text Message Reminders and Notifications feature. AOC staff will then be responsible for developing and managing templates and reports. AOC staff will also train court users and work with local courts on local customizations as needed.

Proposed Solution

See analysis.

Additional Systems Affected
Other
Communities Impacted
Superior Court Judges
County Clerks
Superior Court Administrators
Family and Juvenile Law Judges
Juvenile Court Administrators
Public and Other Users
Confirmation of Endorsing Action Detail
Endorsing Committee
   AOC (endorses for other communities)
Endorser Name:
   Vonnie Diseth
Origination Date:
   02/08/2021
Endorsing Action: Endorsed
Endorser’s Explanation and Comments

02/08/2021 CIO Endorsement Confirmed as a mandated request.
Court Level User Group Decision Detail
CLUG Non-JIS
Chair of Group Vonnie Diseth
Date of Decision 02/08/2021
Decision
Decision to Recommend for Approval Unamimously recommended to the approving authority
Priority Processing Status Not Prioritized
Scoring Detail
In making their decision, detailed score values were not provided by Non-JIS.
Additional Notes

02/08/2021 AOC CLUG Reccomended by CIO as a mandated request.
Implementation Detail  – Superseded
Analysis Date:
Implementation Stage Authorized
Prioritization Option: Non-Prioritized
Comments:

02/08/2021 CIO Authorized as a mandated request.
Implementation Detail
Analysis Date:
Implementation Stage In Progress
Prioritization Option: Non-Prioritized
Comments:

03/02/2021 Project underway.
 

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