156 - Court Notification when Critical Identifiers changed.

 
Request Status Summary
Request Status Completed
Status Comment
Request Detail
Requestor Name:
   Ervin, Sandra G
Origination Date:
   08/09/2012
    
Recommended Endorser:
   District and Municipal Court Management Association
Request Type: Change or Enhancement
Which Systems are affected? Judicial Information System (JIS)
eCitation
Business Area: Court Case Management
Communities Impacted: County Clerks
Superior Court Administrators
CLJ Managers
Juvenile Court Administrators
Public and Other Users
Impact if not Resolved: High
Impact Description:

Innocent people can be arrested

What is the Business Problem or Opportunity

Notification to all courts with cases related to a person record when critical identifiers are changed in violation of the person business rules.

This error is simplified by e-citation processing If the person entering selects the wrong person they can easily override the existing data on a person's record.

We have had 2 recent incidents where this has happened both involved ecitation processing. The most recent involved issuing a warrant of arrest on the wrong person. See the following example explaining what happened.

Record existed for Doe, John, Dob 8/15/1970, with several criminal charges in Okanogan County. Doe, John Dob 8/31/1938 (exact same name) gets a speeding ticket in another county (ecit). The person entering the ecitation selected Doe, John Dob 8/15/1970 from the name listing screen, When the override window popped up - they selected 8/31/1938 for DOB (among other things) - The result - Mr. John Doe who only should have a speeding ticket now has 2 pages of criminal charges.

Okanogan County issues a failure to comply warrant of arrest for John Doe. Now, the nice man with a speeding ticket risks getting arrested.

It was just a fluke that this was caught.

Expected Benefit:

When another court makes a change that violates person business rules - courts are notified and can catch and correct serious errors.

Endorsement Detail
Endorsing Committee
   District and Municipal Court Management Association
Endorser Name:
   Vance, Aimee R
Origination Date:
   09/19/2012
Endorsing Action: Endorsed
Endorser’s Explanation and Comments

This is happening more and more because of ETP. We believe that putting a fatal error in the ETP that forces users to go into JIS to make the changes (if appropriate) would help prevent this error.

In addition to preventing these changes to be made in ETP there needs to be education to courts that this is happening and the severe ramifications of such actions.

AOC Analysis Detail  – Superseded
Analysis Date: 10/11/2012
Request Rationale
Aligns with JIS Business Priorities, IT Strategies & Plans: Yes
Aligns with applicable policies and with ISD Standards: Yes
Breadth of Solution Benefit: Wide
Cost Estimates
Cost to Implement? 370 hours
Feasibility Study needed? No
Court Level User Group
Courts of Limited Jurisdiction
Approving Authority Administrator
Request Summary:

This request seeks to provide a notification to all courts with cases related to a person record when critical identifiers on the person record in the Judicial Information System Person Record (JIS PER) are changed in violation of the person business rules. The original requestor as well as the endorsing body both state that this issue has become more frequent due to the use of Electronic Ticketing Process (ETP).

Business Impacts:

This enhancement would require court staff to select which person data they will use on the eTicket/DOL versus JIS PER screen in ETP (Figure 1) in specific situations. The system would also require an additional confirmation if specified JIS PER data will be changed.

Summary of Proposed Solution

The Administrative Office of the Courts (AOC) proposes to enhance ETP to require additional actions if specified data in JIS PER is to be changed. The changes include removing the default selection on specified data as well as asking for confirmation from the user before specified JIS PER fields are modified.

The proposed solution attempts to prevent or reduce the number of times that JIS PER is changed in violation of the Person Business Rules. AOC conducted a preliminary review of a reporting solution as requested, but initial analysis indicated that this may be a significantly more time consuming. If the endorsing group does not believe the solution proposed in this analysis will meet the business needs, AOC will conduct an analysis of the alternate solution.

Proposed Solution

AOC proposes to modify ETP screens to make the consequences of certain actions more explicit.

1. When the comparison screen is shown and specified fields are different, ETP will not present with either data option radio button selected. Instead, both buttons will be unmarked. This will require the user to select the appropriate data source rather than just hitting "enter". This should happen for either comparison screen: (1) eTicket versus DOL or (2) eTicket/DOL versus JIS PER.

2. If the person selects the eTicket data as the source and this will result in a change on the JIS PER for specified fields, the application will provide a pop-up warning indicating the impact of the change and asking the user to verify that they wish to use the data from ETP to overwrite the JIS PER data. The user would be required to confirm the change.

Additional Systems Affected
eCitation
Communities Impacted
County Clerks
Superior Court Administrators
CLJ Managers
Juvenile Court Administrators
Public and Other Users
Confirmation of Endorsing Action Detail  – Superseded
Endorsing Committee
   District and Municipal Court Management Association
Endorser Name:
   Vance, Aimee R
Origination Date:
   11/15/2012
Endorsing Action: Returned
Endorser’s Explanation and Comments

Comments from Cynthia Marr and agreed upon by the group:

I am conflicted on this solution. Finding a balance between the integrity of the person database and mitigating the impacts on slowing data entry is a difficult task.

I understand this is a critical problem and would like to see a remedy implemented for those who violate the person business rules on a consistent or frequent basis. Aimee's endorsement includes education to courts and increasing awareness of the severe ramifications of these actions. Is it possible to add an education component to the solution?

I do support the solution that ETP will not present the user with either data option radio button selected - perhaps only on the name and DOB.

I endorse the ETP changes and request notification and education to the court making these errors.

Comments from Aimee Vance and agreed upon by the group:

In addition to education being a component of the solution, I also think that "required to confirm the change" in step #2 should be more than just hitting enter. They should have to hit F10 or yes/no.

AOC Analysis Detail
Analysis Date: 12/12/2012
Request Rationale
Aligns with JIS Business Priorities, IT Strategies & Plans: Yes
Aligns with applicable policies and with ISD Standards: Yes
Breadth of Solution Benefit: Wide
Cost Estimates
Cost to Implement? 370 hours
Feasibility Study needed? No
Court Level User Group
Courts of Limited Jurisdiction
Approving Authority Administrator
Request Summary:

This request seeks to provide a notification to all courts with cases related to a person record when critical identifiers on the person record in the Judicial Information System Person Record (JIS PER) are changed in violation of the person business rules. The original requestor as well as the endorsing body both state that this issue has become more frequent due to the use of Electronic Ticketing Process (ETP).

Business Impacts:

This enhancement would require court staff to select which person data they will use on the eTicket/DOL versus JIS PER screen in ETP (Figure 1) in specific situations. The system would also require an additional confirmation if specified JIS PER data will be changed.

Summary of Proposed Solution

The Administrative Office of the Courts (AOC) proposes to enhance ETP to require additional actions if specified data in JIS PER is to be changed. The changes include removing the default selection on specified data as well as asking for confirmation from the user before specified JIS PER fields are modified.

The proposed solution attempts to prevent or reduce the number of times that JIS PER is changed in violation of the Person Business Rules. AOC conducted a preliminary review of a reporting solution as requested, but initial analysis indicated that this may be a significantly more time consuming. If the endorsing group does not believe the solution proposed in this analysis will meet the business needs, AOC will conduct an analysis of the alternate solution.

Proposed Solution

AOC proposes to modify ETP screens to make the consequences of certain actions more explicit.

1. When the comparison screen is shown and specified fields are different, ETP will not present with either data option radio button selected. Instead, both buttons will be unmarked. This will require the user to select the appropriate data source rather than just hitting "enter". This should happen for either comparison screen: (1) eTicket versus DOL or (2) eTicket/DOL versus JIS PER.

2. If the person selects the eTicket data as the source and this will result in a change on the JIS PER for specified fields, the application will provide a pop-up warning indicating the impact of the change and asking the user to verify that they wish to use the data from ETP to overwrite the JIS PER data. The user would be required to confirm the change.

Additional Systems Affected
eCitation
Communities Impacted
County Clerks
Superior Court Administrators
CLJ Managers
Juvenile Court Administrators
Public and Other Users
Confirmation of Endorsing Action Detail
Endorsing Committee
   District and Municipal Court Management Association
Endorser Name:
   Vance, Aimee R
Origination Date:
   02/07/2013
Endorsing Action: Endorsed
Endorser’s Explanation and Comments

We do not want to delay this request any longer, but feel that an exception report or docket entry is necessary to notify courts of changes made to all names that are updated.

Court Level User Group Decision Detail
CLUG Courts of Limited Jurisdiction
Chair of Group Cynthia Marr
Date of Decision 02/21/2013
Decision
Decision to Recommend for Approval Unamimously recommended to the approving authority
Priority Processing Status Prioritized
Ranking
Request Importance High
Scoring Detail Score / Possible
Business Value 10 / 10
Relative Priority 10 / 10
Cost 5 /  5
Complexity/Level of Effort 9 / 10
Risk 4 /  5
Benefit / Impact 5 /  5
Impact of Doing Nothing 5 /  5
Total Score 48 / 50
Implementation Detail  – Superseded
Analysis Date:
Implementation Stage Authorized
Prioritization Option: Non-Prioritized
Implementation Detail  – Superseded
Analysis Date:
Implementation Stage Scheduled
Prioritization Option: Non-Prioritized
Comments:

Project is scheduled to begin September 3, 2013.

Implementation Detail
Analysis Date:
Implementation Stage In Progress
Prioritization Option: Non-Prioritized
Comments:
September 3, 2013:  Project manager assigned and project initiation has begun.
 

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