Notice the names of the units we’ll be covering on the left navigation bar. The first time you work with this course it’s recommended you begin with the first unit and complete each unit in order. Your manager may decide to bring together a group of employees to work through a follow-up lesson after a unit is completed.

If you decide to return to this on-line course, then you can select individual units to review.

Click “Next.”

CCC Course Outline

Unit 1: Overview

• Lesson 1: Judge's Welcome
• Lesson 2: Narrator's Introduction
• Lesson 3: What We Want
• Lesson 4: What is Cultural Competency?
• Lesson 5: Definitions
• Lesson 6: Course Components

Unit 2: Knowing Self

• Lesson 1: The Question
• Lesson 2: Culture Wheel
• Lesson 3: Triggers
• Lesson 4: Conflict

Unit 3: Knowing Others

• Lesson 1: Active Listening
• Lesson 2: Observing
• Lesson 3: Reflecting

Unit 4: Knowing Issues

• Lesson 1: Understanding Cultural Groups
• Lesson 2: Diversity and Proversity®
• Lesson 3: Biases

Unit 5: Working with Others

• Lesson 1: Intention and Impact
• Lesson 2: Clarifying Statements
• Lesson 3: TRAC Record

Unit 6: Review and Next Steps

• Lesson 1: Review
• Lesson 2: Generating Your Plan
• Lesson 3: Course Sponsors
• Lesson 4: Course Summary